Privacy Policy
Last updated: 16 May 2025
Complete Solar Services Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us via our website, https://completesolarservices.co.uk, or through other means.
1. Who We Are
Complete Solar Services Ltd
Registered Office: [Insert Address]
Company Number: [Insert Company Number]
Email: [Insert contact email]
Phone: [Insert contact number]
2. What Personal Data We Collect
We may collect and process the following data about you:
- Contact details – Name, email address, phone number, and address
- Installation details – Property type, energy usage, and system preferences
- Communication – Any information you send us through contact forms, phone, email, or chat
- Technical data – IP address, browser type, time zone, location, operating system, and other technical information via cookies
3. How We Use Your Personal Data
We use your data to:
- Respond to enquiries and provide quotes
- Schedule and manage installations
- Improve our services and website functionality
- Comply with legal and regulatory obligations
- Send marketing communications (only where you have given explicit consent)
4. Legal Basis for Processing
Under the UK GDPR, the lawful bases we rely on include:
- Consent – Where you’ve given clear permission for us to process your data (e.g., marketing opt-ins)
- Contract – When processing is necessary for a contract with you (e.g., quote or installation)
- Legal obligation – Where processing is required by law
- Legitimate interest – To run and improve our services, where this does not override your rights
5. How We Share Your Data
We may share your personal data with:
- Trusted third parties who help us operate our business (e.g., installers, CRM systems)
- Octopus Energy (only if you are referred for partnership services)
- Legal or regulatory authorities when required
We never sell your personal data to third parties.
6. How We Protect Your Data
We implement appropriate technical and organisational measures to secure your personal data, including secure servers, encryption, and regular data reviews.
7. Data Retention
We retain personal data only for as long as necessary:
- For quotes and enquiries – up to 12 months
- For customers – up to 7 years (to comply with legal obligations and warranties)
8. Your Rights
You have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to data processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, contact us at [Insert contact email].
9. Cookies
Our website uses cookies to enhance your experience and track site usage. You can adjust your cookie preferences through your browser settings. For more information, see our [Cookie Policy] (add link if applicable).
10. Changes to This Policy
We may update this policy from time to time. Any significant changes will be clearly communicated on our website.
11. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Email: [Insert email]
Phone: [Insert number]
Post: [Insert address]